FiSH certified

The FISH! Philosophy is a set of work/life practices created by ChartHouse Learning, commonly used to improve what is referred to as the “culture” of an organization. The concepts were inspired by observing the work culture at Seattle’s Pike Place Fish Market. The four practices (Be There, Play, Make Their Day and Choose Your Attitude) were first related in a best-selling video released in 1998, followed by a series of training videos and books.

ChartHouse Learning called these concepts The FISH! Philosophy. The official definitions of these practices are:

Be There: When people need you, they need all of you. Setting aside distractions and judgments to be mentally and emotionally present is a sign of respect. It improves communication and strengthens relationships.

Play: You can be serious about your work without taking yourself so seriously. Play is a mindset more than a specific activity. It allows you to throw yourself with enthusiasm and creativity into whatever you are doing, in a way that is natural, not forced. “Playing” with ideas helps you find solutions to everyday challenges.

Make Their Day: Simple gestures of thoughtfulness, thanks and recognition make people feel

Choose Your Attitude: To actually choose how you respond to life, not just react, you must be intentional. When you get up, decide who you want to “be” today. Moment-to-moment awareness is key. Ask yourself throughout the day, “What is my attitude right now? Is it helping the people who depend on me? Is it helping me to be most effective?”

FiSH is a cultural change programme proven to:

  • Increase staff engagement
  • Improve productivity
  • Keep customers coming back for more

Transforming organisations into positive and engaged workplaces, FiSH has inspired millions of people and thousands of workplaces globally, bringing back passion and purpose to work and life. Discover ways to connect more effectively with your clients.

Angela Pile of Retain Consulting is a certified facilitator and trainer of FiSH and is experienced in working with clients to best integrate and incorporate the four FiSH practices into your work environment.